About us

A. Papaetis Services Ltd has been operating since 1999.

It deals with the supply, installation, commissioning and maintenance of medical and security systems throughout Cyprus, as well as the sales of spare parts and consumables.

The company operates in the public sector, with numerous sales and service contracts with the Cyprus Government, as well as with the private sector. There are also contracts with the United Nations Forces in Cyprus.

The consistent investments in general support have enabled the company to maintain an experienced service team offering superior technical support and a personal approach to each and every customer. Our service team provides installation, commissioning, maintenance, repairs and training for all equipment sold by the company.

A. Papaetis Services is one of the few companies in Cyprus that can provide customers with a comprehensive after-sales service.
The company employs apart from Sales and Administrative staff a big team of highly trained qualified engineers.

Our Vision

To be present in every medical establishment of the country, being their trusted supplier and partner.

Our Mission

• To offer our customers quality, safety and reliability
• To do business based on ethical principles towards our people, our customers and our suppliers
• To operate professionally respecting people, society and environment
• To maintain our strength and continue our solid growth
• To plan ahead, with vision into the future
• To assist people for a better living

Quality and Environmental Policy

A. Papaetis Services deals with the import, sales, installation, maintenance and technical support of medical equipment and security systems and the supply of medical consumable products. The policy of A. Papaetis Services is to provide its customers with the highest quality products and services protecting the environment according to the requirements of a management system based on the international standards ISO 13485:2016, ISO 9001:2015 and ISO 14001:2015.
A. Papaetis Services first objective is the successful implementation and maintenance of the management system, as well as:
–     Understanding customer needs;

  • Improving profitability;
  • Provide high quality and efficient customer support;
  • The proper and effective handling of resources of the company;
  • The fulfilment of all relevant legislation to its activities and products;
  • The continuous assessment of company’s activities and products in relation to environmental aspects and impacts in order to achieve prevention of pollution;
  • Defining and reviewing targets during management meetings;
  • Continuous development of the company and the management system.

Management ensures that all employees involved in carrying out work related to customer quality and the protection of the environment, have the relevant knowledge and experience to implement the Policy, and that all matters are dealt with efficiently and in the most cost-effective manner. Moreover, adequate training is provided to all employees for the successful achievement of the goals set.
A. Papaetis Services is strongly committed to providing the right solutions for the ever-changing challenges. Our goal is to provide our customer with the right product, at the right price protecting the environment.

The management have appointed a management representative officer who has the responsibility and authority to develop, monitor and correct the management system.
The policy is reviewed during Management review meetings to ensure its suitability to the company’s operations and objectives. This policy is available to all personnel of the company.

John Ioannou
Managing Director